Frequently asked questions...

What Do I Have To Provide?

All of the prices in this catalog are based on the assumption that with your completed order form, you will provide a ready-to-image electronic file, prepared in a program we support, and according to our prepress guidelines.

What If My Digital File Is Incomplete?

We can still accept your order! After pre-flight, we will spend 10 minutes fixing mechanical errors we discover. Express Color does not assume any responsibility for proof reading or catching errors of a project’s verbiage. Pre-flight includes identifying technical errors only. If corrections require more than 10 minutes, we will email you a detailed list of required corrections with a cost estimate to make the required corrections included. At that time, you can authorize us to proceed with corrections at the quoted price or you can make the corrections yourself and resubmit the file(s).
It is our general policy not to “cram through” files with defects that will yield less than ideal print quality, without your authorization.

How Long Does It Take?

PDF or Hard-Copy Proofs are generally ready within one business day of receipt of your ready-to-image file(s). Files that require extensive corrections will take longer. After proof approval, printing can take as little as 2-3 working days for simple flyers to 5-9 working days for catalogs in large quantities. Folding cartons take 3-4 weeks from proof approval. You can hasten the turnaround for your job by submitting a properly completed order form and a ready-to-image electronic file. Time spent trying to get accurate instructions, confirmation of specifications, etc., is time we can’t spend actually producing your job.

Can I Get A Price For Something Not Shown?

We can easily provide a prompt, accurate quotation for custom jobs that require different papers, sizes, bindery or digital file preparation. Call us at 1-800-388-8831 and let us know your project specifications.

Can Express Color Design My Project!

Yes! We have complete in-house graphic design services to help you create brochures, business cards, rack cards and much, MUCH MORE!!! All of the online items (and many other projects)can be prepared by our Prepress and Graphics Department. You provide the photos and copy and we’ll do the rest! It’s easy! Just call 1-800-388-8831 and speak to one of our knowledgable staff!

Free swatch book!Free shipping to 48 states on all orders!
Call us, toll free at 1-800-388-8831 or locally in Portland, Oregon at 503-254-5537

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Call us toll-free at 1-800-388-8831 or 503-254-5537 locally in the Portland area,
or visit our shop at 8028 East Burnside Street, Portland OR 97215-1527